I just got the following email from my bank:
On 24 November 2008, you were incorrectly charged an overdrawn fee on your account. Please be assured that this error was corrected within a 24 hour period and any associated fees have been reversed.
We sincerely regret this matter and unreservedly apologise for any inconvenience it may have caused you. We have taken all the steps necessary to return to the highest levels of reliability and service that you are used to from NetBank.
This is an automatically generated email advice.
Is it just me, or is the combination of "we sincerely regret this matter" and "this is an automatically generated email" a bit of an oxymoron?