Tech support in the middle ages: how to use a book

This video is hilarious. An excerpt:

"Have you tried opening it?"
"Opening it? Well if it had been that straightforward, I wouldn't have called the Helpdesk."
"Well if we go like this... There. We're in."
"Yes, I got that far myself. But then I stopped, fearing I would lose some text."

Thanks to Jana for sending me the link.