Although you'd think a bank would have an incentive to run efficiently and maximise convenience to their customers, thanks to competition and market forces and all, my bank is less efficiently run and much more irritating than any government department I have ever had the comparative good-fortune to deal with. This makes no sense to me.
Last time I went to the bank there was an impatient queue of eight people, and only one person serving. There were, however, four other staff members efficiently employed in hanging balloons and streamers around the room. You can imagine how I felt about that after my 53 minute wait to get to the counter.
The tail-end of today's bank experience:
The teller: "Thank you. Goodbye."
Me: "Before I go, can I just say that every other time I come in here, whoever I have dealt with has tried to sell me something. I really appreciate that you haven't. It drives me mad when I want something simple, and have to fend off unwanted information on insurance, mortgage rates and financial advice."
The teller: "Oh no! I forgot!"
Me: "No! It was great! I was going to write and complain about all the unwanted pressure to buy extra products, but now I'll be sure to mention how much more relaxing my visit today was."
The teller: "No! Please don't tell them I forgot to try to sell you a new product! I could get fired!"